Promotion Code
- How do I get a discount code?
- Why is my promo code not working?
- Why did I not receive the welcome discount code after subscribing?
- How do I apply a discount code?
- Oops, I got the discount code issue
Shipping & Delivery
- How to track my Gossby order?
- How long does it take to receive my Gossby order?
- Where does my Gossby order ship from?
- Why is my Gossby tracking number not working?
- How to use Express shipping service?
- Why is my parcel stuck in transit for days?
Product Information
- Personalized Mug
- Personalized Acrylic Plaque
- Personalized Keychain
- Classic Tee
- Premium Tee
- Youth T-Shirt
General Inquiries
- How to remove the transparent film from acrylic products?
- Why is my Acrylic Plaque/ Ornament printing backward?
- Can I include a receipt or a gift card on my package?
- Is the mug microwave and dishwasher safe?
- Can I use multiple addresses on one order?
- How to customize and place a Gossby order?
Manage or Cancel order
- Can I make changes to my design after placing the order?
- Can I add or remove an item from my order after placing it?
- Buy favorite items again
- Why can't I finish my order?
- Why is my order canceled?
- Can I change my shipping address after placing the order?
Payments and Billing
- Tax - Frequently Asked Questions
- Do I need to pay for Tax?
- How do I calculate shipping costs?
- Which payment methods and currency does Gossby accept?
- Why do I need to verify my card?
- Why was I charged without purchasing anything?
Refund and Replacement
- How can I request a refund or replacement?
- Can I return my order from Gossby?
- How long does it take to get a replacement or refund?
- What should I do in case of late or missing refunds?
My Account
- Account Overview
- Sign In and Sign Up your Gossby account
- Why am I received a "Verify your Gossby account" email?
- Change Gossby Password
- Forgot Gossby password
- Change Name on My account