FAQs

• How to track my Gossby order?

  Option 1:

  • Go to Track order page on the Gossby website.

  • Enter your order number and email address in the provided fields.

  • Click on the "Track" button to view the status of your order.

  Option 2:

  • Sign in to your account. Check how to log in your Gossby account here.

  • Access "My Purchases" tab to see all your placed orders with us.

  • Find the order you want to track and click on the "View your order" button.

  • A tracking page will open with the shipping carrier and tracking number for your order.

  • You can then …

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• Why has my order tracking status not been updated? What should I do?

  Tracking information may not be updated immediately for some reasons, such as:

  - The tracking number has just been created. After being sent out, your tracking number will need up to 7 business days to be updated due to delays between the scanning process and the website's updates.

   - The package may not be scanned until it reaches the regional hub near the destination.

   - The package is in transit between the origin and the destination country. Once the package leaves the origin country …

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• What does the total price include?

  Your total payment = product prices + shipping fee + tax (if any)

  Note:

  - The Discount code only applies to the item subtotal, not the total price.

  - The shipping fee is calculated based on the shipping method, item weight, and the shipping destination.

   - Tax is only required in some countries, the detailed explanation can be found in the question below. To get more detail about Tax, please visit Tax - Frequently asked questions

  - The shipping fee and tax will be added on the checkout page …

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• Will I be charged with customs and taxes?

  It depends on your shipping address because Tax and Custom fees are regulated by destination countries. Currently, the VAT is applied to some European countries and Canada.
  
  - Regarding Tax: prices displayed on our website have not yet included taxes, but you will be informed of the exact tax rate during your checkout before you complete the order. The standard VAT rate in the EU is in the range of 16 – 27%. In Canada, the tax rate you will be charged depends on your province. Check more …

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• How do I find more information about Gossby products?

  To get more information about a product such as size charts, types, color & safety precautions, please visit Gossby product information. If you need further help, contact us to get assisted by a real agent

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• Can I change my shipping address or design after placing an order?

  Only within the first 2 hours since the order was placed, you can change your shipping address or design options (hair, color, quotes....) and you can do it on your own. You can check how to do it here. After this 2-hour timeframe, please contact us via live chat so we can check it for you, as we can not guarantee that the design or your shipping address can still be edited. Please be noted that we can only proceed with your edit design/shipping address request if the order has not been …

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• How do I cancel my order?

  Within 2 hours after placing the order, you can cancel it yourself. Please check how to cancel the order here. If you want to cancel your order after this timeframe, please reach out to our support team. We will check your order status and confirm if the order can still be canceled.
  Please keep in mind that we are always willing to support you with your cancellation request after the 2-hour timeframe, but this does not guarantee cancellation.

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