Tax - Frequently Asked Questions

1. Is Tax added to all orders?

No, it depends on the shipping location. In other words, whether you be charged or not will depend on where the shipping address is. 

Currently, the VAT Tax is applied to some of European countries and Canada.

2. What is the VAT rate applicable in my country?

We don't have a fixed Tax rate for all orders. The standard VAT rate in the EU is in the range of 17 – 27%. Kindly check Current national VAT rates or Canada Tax rates for your reference. 

Your order's tax rate will be calculated and shown on the checkout page. That's because we need your shipping address to determine the VAT rate added.

In Canada, the tax rate you will be charged depends on your province. Please take a look at the detail in the table below:

In some of European countries, the tax fee will be calculated as the detail below:

In Australia, you will be charged a 10% GST tax rate which is applied to all products on our website. To know more about GST tax, please click here for more information. 

3. Why the order is dispatched within the UK, but still being taxed? 

Under the new EU VAT rules, no matter where the package comes from, it is still being taxed. If the parcel is dispatched within the EU, the order will add VAT based on the VAT number of the destination that the goods are shipped from. If the package is shipped from outside the EU, the VAT will be charged via IOSS. 

4. Will I be charged again when the package arrives in my country?

Since July 1st, 2021, if you have paid for an order with VAT in Gossby, VAT should not be charged again by the customs/logistics provider. Therefore, when you're being asked to pay VAT when it comes to the clearance border, please contact us by clicking the chat bubble on the right corner of the screen or here and attaching the bill/receipt you are asked to pay. We will investigate and resolve your concern 

5. Should I pay the customs duties if I already paid VAT? 

Yes (but only with the certain cases as below). VAT and customs duties are different types of taxes. We only charge the VAT Tax on the Checkout page.

From 1 July 2021, Gossby is required under the new EU VAT rules to collect VAT for orders at EUR 150 or less that are shipping from outside of the EU to buyers located in the EU at check-out.  

Parcels with goods valued > EUR 150 will be subject to VAT and customs duties as appropriate upon importation, and all fees will be charged by your Customs. Gossby only charges your shipping fee.

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