Why is my order canceled?

Sometimes, your order will be canceled if your payment is suspected as a Fraud by our system and we don't have your verification in 7 days after that. Of course, we will not charge any bill from your account or credit card in this case. 

How to know if my payments are detected as Fraud?

If your transaction is recognized as a fraud, an email regarding transaction alert will be sent to your email address. Details can be found in this article.

Can I reorder if my previous one is canceled?

Yes, of course. If your order is canceled by our system, you can reorder a new one with the same design. Details can be found in this article.

Remember to check your mailbox to make sure that your new order will go through successfully. 

If you need help, don't hesitate to click on the chat button at the bottom and let us know. 

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