If you're in the following cases, we're happy to assist and offer you a refund or a replacement for your order:
1. Not Happy with Your Order
2. Damaged or Low-Quality Items
3. Did not receive your product
To get more detailed information regarding these cases, kindly click on this link to read our refund policy. As soon as we confirm the situation, your refund request will be taken into account. You will receive a partial or full refund, basing on your item's issue. The refund amount will be reflected on your payment account within 3-7 business days with PayPal and 8 -15 business days with Credit Card, depending on the process of your bank.
- Refunds can be submitted within 30 days after receiving your order for most items.
- Refunds will be transferred back to your bank account which was used to place your order.
What should I do in case of late or missing refunds?
In case you have not received your refund after 2 weeks, kindly contact us so we could check if your refund amount has been processed accurately. If the refund has been transferred successfully to your bank, we will send you the refund invoice via email as proof. In this case, we suggest contacting your bank to recheck the refunded transaction.