1. Refund
Once the refund has been processed, an email will be sent to you to confirm this information.
After our agent confirms that the refund has been done, the refund amount will be reflected on your payment account within 3-7 business days with PayPal and 8 -15 business days with your Credit Card/ Debit Card, depending on the process of your bank.
2. Replacement
If you agree with the estimated delivery time, we will proceed with the replacement for you right away.
Please note that the processing time for personalized items takes 3 to 5 business days. The estimated shipping time is 5-10 business days for the United States/Canada/the UK and 7-12 business days for other countries.
Note: Returning old items is not required in any case.
Check this instruction if you want to request a refund or replacement.
If you need our assistance, please don't hesitate to contact us!