Can I change my shipping address after placing the order?
After placing an order, if you find out that you entered the wrong address, please follow the instructions below:
1. Within the first 2 hours after placing the order
You can edit the shipping address on your Order Detail. From the Order Detail page, click on the "Edit Order" button to edit the shipping address by yourself.
If you dont have the Order Detail page, check this article first.
There is a box popping up where you can edit your detailed shipping address and billing address as below. Please ensure that your address is completed with the correct information with the aim of your package can be delivered successfully:
After that, click on the Save button at the end. Now you're good to go!
2. After 2 hours have passed and your order is still unprocessed
Please contact us soon with the most correct shipping address and our Customer Support team will fix it for you. Gossby has both agents and chatbots that can collect your requests and update them for you.
However, if the order has been processed, we won't be able to change it for you. Therefore, kindly make sure to contact us as soon as you can.
3. Our system can also detect the error in your shipping address
(ex: wrong zip code)
In this case, our system will automatically detect the error right after you purchase. We will temporarily hold your order and send you an email to verify the shipping address as below:
If you receive the email above, kindly follow the instruction on the email to provide us with the address information so we can process your order soon.
Your design can also be changed just like your address, with the same limited time: 2 hours. Check this article for detail.