Oops, I got the discount code issue

Using coupons is a popular and easy way to cut the cost of your order, however, there are some unseen situations relating to not applying a discount code.

If you encounter the discount code issue, please follow the steps below and record a screenshot video during your action, so we can investigate and fix the issue as best.

  • Step 1: Add another item to your cart

  • Step 2: Apply the code again on the Checkout page

  • Step 3: Verify whether the code is applied successfully or not

No need to record the section you insert your payment information to ensure your privacy and your security.

After that, please contact us with the detailed info and the screenshot video for further assistance. We highly appreciate your cooperation in this matter.    

Was this article helpful?