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Why is my order canceled?

If your payment is suspected as a Fraud by our system and we don't have your verification in 7 days after that, your order will be canceled. In this case, of course, we will not charge any bill from your account or credit card.Β 

How to know if your payments are detected as Fraud?

If your transaction is recognized as a fraud,Β an email regarding transaction alert will be sent to your email address. Details can be found in this article.

If you need help, don't hesitate to click on the chat button at the bottom and let us know. 

Thank you so much for your cooperation.Β