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Why can't I place my order?

If you have already stayed on the checkout page but cannot complete your order, please consider the following suggestions:

1. Make sure you have filled in all the mandatory fields on the checkout page. 



You can not ship to multiple addresses in one order.

2. Try to clear your browser cookies and cache

It is to make sure that your browser is loading the newest updates needed for the best shopping experience with us. Click here for the tutorial to clear cache & cookies.


  • If you are placing an order with a mobile device, please try with a computer instead.
  • In case your order cannot be placed successfully due to the payment error, please recheck if your Credit card has enough funds (VISA, MasterCard, AMEX) and make sure that the card number, expiration date/year, and CVC are correct. You can also try to use another credit card or Paypal.

If you still have trouble, please contact us to get the best support.