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Knowledge base
GENERAL
Announcement
1
2020 Halloween Cut-off time
General Guidelines
4
How to unsubcribe from Gossby email list?
How to use my promo codes?
Why don't I have response from Gossby team?
Can the mug used with dishwasher and microwave?
Product Information
4
Gossby Products list
How to choose my T-shirt sizes?
Does Gossby add Giftcards and Receipts on package?
Will all products arrive in one package?
MY ORDERS
Place an order
5
How do I add or remove items from my cart?
Can I leave the name option as blank when personalizing my product design?
Why can't I place my order?
Why didn't I receive confirmation email after placing the order?
Why can't I select my country when placing the order?
Edit an order
5
Can I change my product design after placing the order?
Can I add or remove products from my existing order?
Can I change my shipping address after placing the order?
How to cancel my order?
Why is my order cancelled?
MY PAYMENTS
Payments
6
Which payment methods and currency does Gossby accept?
Why was I charged without purchasing anything?
Why do I have to pay for Tax and Shipping fee?
Can I pay in my currency?
Why do I need to verify my card?
See all 6 articles
DELIVERY
Tracking orders
2
Why is my tracking number not working? What can I do?
How to track my order?
REFUND AND REPLACEMENT
Refund and Replacement
3
What should I do to get a replacement for my order?
How to get my refunds and how long it takes to process?
Can I return my order?
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