A. Adding products to your existing order Once your order has been placed on our system, it is not able to add other items or change the product type/size of the item on your order due to the functional limitation of our system.  In this situation, we recommend placing a second order. If you have any concerns or difficulty relating to this order, please do not hesitate to let us know!

After placing an order, if you find out that you entered the wrong address, please follow the instructions below: 1. Within the first 2 hours after placing the order You can edit the shipping address on your Order Detail. From the Order Detail page, click on the "Edit Order" button to edit the shipping address by yourself. If you dont have the Order Detail page, check this article first.

If you want to choose a completely different product, that is impossible at the moment. This instruction is to change the the hairstyle, color, drink option, quotes or person on your existing designs. There are different ways to edit based on the time you ordered: 1. Within the first 2 hours after placing the order  You can edit the design on your Order Detail. From this page, click on the Edit Design button to edit it yourself.

Unfortunately, the name field is required and you can not leave it blank or leave a "space" on it while ordering. As our products are personalized, a variety of design options, such as your name, hairstyle, skin color, quote, etc need to be filled so your design is detected as "completed". If any required item is missing, you will be notified about it. For more help, kindly chat with us and we can't be happier to help!

 In this article: A. Adding items to your cart B. Editing item quantities in your cart C. Removing items from your cart A. Adding items to your cart To add an item to your cart for purchase, go to our product page and click on your desired item. After choosing product type/size/color (if applicable) and personalizing your item, click on the "Add To Cart" button. Once all items are added to your cart, click on the "

After placing your order, if you change your mind and do not want your ordered item anymore, you have 2 hours to cancel it yourself then we will proceed with it.  Step by step Tutorial From your order confirmation email, go to Manage or Track order button located at the bottom of the email. All order information will be displayed. Click the button to be directed to your Order detail page.

If you have already stayed on the checkout page but cannot complete your order, please consider our following suggestions:  Make sure you have filled in all the mandatory fields on the checkout page.  Note:  You can not ship to different addresses in one order.  Try to clear your browser cookies and cache It is to make sure that your browser is loading the newest updates needed for the best shopping experience with us.

Unfortunately, if you do not see your country name on the shipping info, it means that we temporarily can not ship our products to your country. It might happen due to the high percentage of unsuccessfully delivered packages that we have shipped to your locations. Note: Kindly note that when the international transportation situation gets better, we will continue shipping our products to your country.  

Upon your order has been placed successfully, you will normally receive an email containing your order information from us within a few hours. Please check your spam folder since the confirmation email might go there instead of your inbox. If you have not received your confirmation after 24 hours, it may be that your order has failed to place, our mailing system encountered some errors, or you mistyped the email address when placing your order.

If your payment is suspected as a Fraud by our system and we don't have your verification in 7 days after that, your order will be canceled. In this case, of course, we will not charge any bill from your account or credit card. How to know if your payments are detected as Fraud? If your transaction is recognized as a fraud, an email regarding transaction alert will be sent to your email address.