Yes, you can edit your design by choosing another hairstyle, hair color, drink, people, quotes, and so on. However, choosing a different product type, product color or size is not possible. Here are some ways to edit your design. Please note that the time frame allowed to edit your design is 2 hours after placing your order. 1. Within the first 2 hours of placing the order Go to the Track Order page and fill in your email address and order ID.

If you need to make adjustments to your existing order, please follow these instructions: 1. Adding an item to your existing order Unfortunately, once your order has been placed, you cannot add other items or change the product type/size/color due to the functional limitation of our system. We suggest that you place another order instead. Feel free to contact us to get a discount code for your next order.

Do you want to buy a favorite item again but don't want to spend hours recreating the perfect personalized design? No worries! With Gossby Account, you can buy old items again in just a minute. Please note that your previous order information will only be saved if you had a Gossby Account before placing the order. Here's how: Login to your Gossby Account. Check this article if you aren't sure how to access your account.

Are you having trouble completing your order on our checkout page? Don't worry, we're here to help! Here are some tips to consider: 1. Make sure all mandatory fields on the checkout page are filled out Note:  Please note that our system does not support shipping to multiple addresses in one order. 2. Clear your browser cookies and cache This will ensure that your browser is loading the newest updates needed for the best shopping experience with us.

Sometimes, your order will be canceled if your payment is suspected as a Fraud by our system and we don't have your verification in 7 days after that. Of course, we will not charge any bill from your account or credit card in this case.  How to know if my payments are detected as Fraud? If your transaction is recognized as a fraud, an email regarding transaction alert will be sent to your email address.

After placing an order, if you find out that you entered the wrong address, please follow the instructions below 1. Within the first 2 hours after placing the order From Track order page, fill in your email address & order ID. By clicking Track order button, an Order detail page will show up. From this page, click on the "Edit Order" button to edit the shipping address by yourself.

 In this article, we will show you how to:  Add items to your cart Edit item quantities in your cart Remove items from your cart 1. Add items to your cart To add an item to your cart, go to our product page and click on your desired item. After choosing product type/size/color (if applicable) and personalizing your item, click on the "Add To Cart" button. Once all items are added to your cart, click on the "

After placing your order, if you change your mind and do not want it anymore, you have 2 hours to cancel it yourself. Once it passed 2 hours, you should contact us to get assisted. These are the steps on how to cancel your order within the first 2 hours after placing it: Step 1: From your order confirmation email, go to Manage or Track order button located at the bottom of the email.

Upon your order has been placed successfully, you will normally receive an order confirmation email from us within a few hours. Please check your spam/junk folders since the confirmation email might go there instead of your inbox sometimes.  If it has been more than 24 hours since order placement and you still have not received any confirmation email yet, please contact us and our agent will be more than happy to further assist you.

Unfortunately, the name field is required and you can not leave it blank or leave a "space" on it while ordering. As our products are personalized, a variety of design options, such as your name, hairstyle, skin color, quote, etc need to be filled in so your design will be detected as "completed". If any required option is missing, you will be notified about it as the reference below. 

In case you have completed an order on our website, you can easily buy the same item with some changes on the design by Buy It Again option. First of all, please make sure that you have already logged in your own account on Gossby store. If not, you can explore how to access your account via this article.  Now, let's see how to edit design on the item you purchased as the following steps: