It can be very time-consuming to make a perfect personalized design, and buying it again can badly double your time. No worries! With the Gossby Account now, buying old items can be done in a minute. Instructions: Login to your Gossby Account. Check this article if you aren't sure how to access your account. Go to My Purchases settings Under each order that was archived here, find this button to add the order again in your current cart:   By clicking that, you will be sent to your cart.

If you accidentally ordered the wrong number of items, this instruction is about how to make adjustments to your existing order.   1. Adding products to your existing order Once your order has been placed on our system, it is not available to add other items or change the product type/size of the item on your order due to the functional limitation of our system.  In this situation, we recommend that you place a second order.

If you want to choose a completely different product, that is impossible at the moment. This instruction is to change the hairstyle, color, drink option, quotes or person on your existing designs. There are different ways to edit based on the time you ordered: 1. Within the first 2 hours after placing the order  From Track order page, fill in your email address & order ID. By clicking Track order button, an Order detail page will show up.

After placing an order, if you find out that you entered the wrong address, please follow the instructions below 1. Within the first 2 hours after placing the order From Track order page, fill in your email address & order ID. By clicking Track order button, an Order detail page will show up. From this page, click on the "Edit Order" button to edit the shipping address by yourself.

Unfortunately, the name field is required and you can not leave it blank or leave a "space" on it while ordering. As our products are personalized, a variety of design options, such as your name, hairstyle, skin color, quote, etc need to be filled in so your design will be detected as "completed". If any required option is missing, you will be notified about it as the reference below. 

 In this article, we will show you how to:  Add items to your cart Edit item quantities in your cart Remove items from your cart 1. Add items to your cart To add an item to your cart, go to our product page and click on your desired item. After choosing product type/size/color (if applicable) and personalizing your item, click on the "Add To Cart" button. Once all items are added to your cart, click on the "

After placing your order, if you change your mind and do not want it anymore, you have 2 hours to cancel it yourself. Once it passed 2 hours, you should contact us to get assisted. These are the steps on how to cancel your order within the first 2 hours after placing it: Step 1: From your order confirmation email, go to Manage or Track order button located at the bottom of the email.

If you have already stayed on the checkout page but cannot complete your order, please consider the following suggestions: 1. Make sure you have filled in all the mandatory fields on the checkout page.  Note:  You can not ship to multiple addresses in one order. 2. Try to clear your browser cookies and cache It is to make sure that your browser is loading the newest updates needed for the best shopping experience with us.

Upon your order has been placed successfully, you will normally receive an order confirmation email from us within a few hours. Please check your spam/junk folders since the confirmation email might go there instead of your inbox sometimes.  If it has been more than 24 hours since order placement and you still have not received any confirmation email yet, please contact us and our agent will be more than happy to further assist you.

Sometimes, your order will be canceled if your payment is suspected as a Fraud by our system and we don't have your verification in 7 days after that. Of course, we will not charge any bill from your account or credit card in this case.  How to know if my payments are detected as Fraud? If your transaction is recognized as a fraud, an email regarding transaction alert will be sent to your email address.