# Gossby Help Center

Every page listed below also serves clean Markdown at the same URL when
requested with `Accept: text/markdown`.

AI assistants can also search and read this help center live through its
read-only MCP server at https://help.gossby.com/mcp (Streamable HTTP,
no authentication; tools: `search`, `fetch`, `list_categories`).

## Shipping & Delivery

- [What are my options for shipping methods?](https://help.gossby.com/en/content/what-are-my-options-for-shipping-methods)
- [Track my orders using my Gossby Account](https://help.gossby.com/en/content/track-my-orders-using-my-gossby-account)
- [Where does my Gossby order ship from?](https://help.gossby.com/en/content/where-does-my-gossby-order-ship-from)
- [How long does it take to receive my Gossby order?](https://help.gossby.com/en/content/how-long-does-it-take-to-receive-my-gossby-order)
- [Why is my parcel stuck in transit for days?](https://help.gossby.com/en/content/why-is-my-parcel-stuck-in-transit-for-days)
- [What shipping couriers does Gossby use?](https://help.gossby.com/en/content/what-shipping-couriers-does-gossby-use)
- [Does Gossby ship to my country?](https://help.gossby.com/en/content/does-gossby-ship-to-my-country)
- [How to track my Gossby order?](https://help.gossby.com/en/content/how-to-track-my-gossby-order)
- [How to use Express shipping service?](https://help.gossby.com/en/content/how-to-use-express-shipping-service)
- [Why is my Gossby tracking number not working?](https://help.gossby.com/en/content/why-is-my-gossby-tracking-number-not-working)

## Product Information

- [Personalized Puzzle](https://help.gossby.com/en/content/personalized-puzzle)
- [Classic Tee](https://help.gossby.com/en/content/classic-tee)
- [Personalized Pillow](https://help.gossby.com/en/content/personalized-pillow)
- [Personalized Apple Silicone Watchband](https://help.gossby.com/en/content/personalized-apple-silicone-watchband)
- [Premium Tee](https://help.gossby.com/en/content/premium-tee)
- [Personalized Ornament](https://help.gossby.com/en/content/personalized-ornament)
- [Personalized Baby Onesie](https://help.gossby.com/en/content/personalized-baby-onesie)
- [Personalized Blanket](https://help.gossby.com/en/content/personalized-blanket)
- [Personalized Keychain](https://help.gossby.com/en/content/personalized-keychain)
- [Custom Baby Beanie](https://help.gossby.com/en/content/custom-baby-beanie)
- [Personalized Canvas](https://help.gossby.com/en/content/personalized-canvas)
- [Youth T-Shirt](https://help.gossby.com/en/content/youth-t-shirt)
- [Personalized Mug](https://help.gossby.com/en/content/personalized-mug)
- [Hoodie](https://help.gossby.com/en/content/hoodie)
- [Personalized Airpod Case](https://help.gossby.com/en/content/personalized-airpod-case)
- [Transparent Ornament](https://help.gossby.com/en/content/transparent-ornament)
- [Personalized Acrylic Plaque](https://help.gossby.com/en/content/personalized-acrylic-plaque)
- [Personalized Poster](https://help.gossby.com/en/content/personalized-poster)

## Promotion Code

- [Why is my promo code not working?](https://help.gossby.com/en/content/why-is-my-promo-code-not-working)
- [Why did I not receive the welcome discount code after subscribing?](https://help.gossby.com/en/content/why-did-i-not-receive-the-welcome-discount-code-after-subscribing)
- [Oops, I got the discount code issue](https://help.gossby.com/en/content/oops-i-got-the-discount-code-issue)
- [How do I apply a discount code?](https://help.gossby.com/en/content/how-do-i-apply-a-discount-code-CkBj5)
- [How do I get a discount code?](https://help.gossby.com/en/content/how-do-i-get-a-discount-code)

## Manage & Cancel Order

- [Buy favorite items again](https://help.gossby.com/en/content/buy-favorite-items-again)
- [Can I change my shipping address after placing the order?](https://help.gossby.com/en/content/can-i-change-my-shipping-address-after-placing-the-order)
- [Why is my order canceled?](https://help.gossby.com/en/content/why-is-my-order-canceled)
- [Can I make changes to my design after placing the order?](https://help.gossby.com/en/content/can-i-make-changes-to-my-design-after-placing-the-order)
- [How to edit design by Buy It Again option?](https://help.gossby.com/en/content/how-to-edit-design-by-buy-it-again-option)
- [Why can't I finish my order?](https://help.gossby.com/en/content/why-can-t-i-finish-my-order)
- [How to cancel my order?](https://help.gossby.com/en/content/how-to-cancel-my-order)
- [How to add or remove items from my cart?](https://help.gossby.com/en/content/how-to-add-or-remove-items-from-my-cart)
- [Can I order a personalized product without names?](https://help.gossby.com/en/content/can-i-order-a-personalized-product-without-names)
- [Can I add or remove an item from my order after placing it?](https://help.gossby.com/en/content/can-i-add-or-remove-an-item-from-my-order-after-placing-it)
- [Why didn't I receive my order confirmation email?](https://help.gossby.com/en/content/why-didn-t-i-receive-my-order-confirmation-email)

## General Inquiries

- [Why can't I see a preview of my order?](https://help.gossby.com/en/content/why-can-t-i-see-a-preview-of-my-order)
- [How to customize and place a Gossby order?](https://help.gossby.com/en/content/how-to-customize-and-place-a-gossby-order)
- [Can I include a receipt or a gift card on my package?](https://help.gossby.com/en/content/can-i-include-a-receipt-or-a-gift-card-on-my-package)
- [How to unsubscribe from Gossby email list?](https://help.gossby.com/en/content/how-to-unsubscribe-from-gossby-email-list)
- [How to contact Gossby?](https://help.gossby.com/en/content/how-to-contact-gossby)
- [How to customize and place a Custom Photo order from Gossby?](https://help.gossby.com/en/content/how-to-customize-and-place-a-custom-photo-order-from-gossby)
- [Can I use multiple addresses on one order?](https://help.gossby.com/en/content/can-i-use-multiple-addresses-on-one-order)

## Payments & Billing

- [How do I calculate shipping costs?](https://help.gossby.com/en/content/how-do-i-calculate-shipping-costs)
- [Which payment methods and currency does Gossby accept?](https://help.gossby.com/en/content/which-payment-methods-and-currency-does-gossby-accept)
- [Tax - Frequently Asked Questions](https://help.gossby.com/en/content/tax-frequently-asked-questions)
- [Do I need to pay for Tax?](https://help.gossby.com/en/content/do-i-need-to-pay-for-tax)
- [Why was I charged without purchasing anything?](https://help.gossby.com/en/content/why-was-i-charged-without-purchasing-anything)
- [Why do I need to verify my card?](https://help.gossby.com/en/content/why-do-i-need-to-verify-my-card)

## Refund & Resend

- [How can I request a refund or replacement?](https://help.gossby.com/en/content/how-can-i-request-a-refund-or-replacement)
- [Can I return my order from Gossby?](https://help.gossby.com/en/content/can-i-return-my-order-from-gossby)
- [How long does it take to get a replacement or refund?](https://help.gossby.com/en/content/how-long-does-it-take-to-get-a-replacement-or-refund)
- [What should I do in case of late or missing refunds?](https://help.gossby.com/en/content/what-should-i-do-in-case-of-late-or-missing-refunds)

## Account Questions

- [Sign In and Sign Up your Gossby account](https://help.gossby.com/en/content/sign-in-and-sign-up-your-gossby-account)
- [Account Overview](https://help.gossby.com/en/content/account-overview)
- [Change Gossby Password](https://help.gossby.com/en/content/change-gossby-password)
- [Why did I receive a "Verify your Gossby account" email?](https://help.gossby.com/en/content/why-did-i-receive-a-verify-your-gossby-account-email)
- [Forgot Gossby password](https://help.gossby.com/en/content/forgot-gossby-password)
- [Change Email Address on your Account](https://help.gossby.com/en/content/change-email-address-on-your-account)
- [Change Name on My account](https://help.gossby.com/en/content/change-name-on-my-account)

## Product Care

- [How to Inflate Your Personalized Football 🏈](https://help.gossby.com/en/content/how-to-inflate-your-personalized-football)
- [Why is the acrylic product printing backward?](https://help.gossby.com/en/content/why-is-the-acrylic-product-printing-backward)
- [Why does the acrylic product look cloudy, not clear?](https://help.gossby.com/en/content/why-does-the-acrylic-product-look-cloudy-not-clear)
- [How to Swipe Your Blanket to Correct Fiber Direction](https://help.gossby.com/en/content/how-to-swipe-your-blanket-to-correct-fiber-direction)
- [How to add the tassels on your Bookmark?](https://help.gossby.com/en/content/how-to-add-the-tassels-on-your-bookmark)
- [How to wash a Beanie for your Baby?](https://help.gossby.com/en/content/how-to-wash-a-beanie-for-your-baby)
- [How to apply the decal to the surface?](https://help.gossby.com/en/content/how-to-apply-the-decal-to-the-surface)
- [Why does my Ornament have a blue side?](https://help.gossby.com/en/content/why-does-my-ornament-have-a-blue-side)
- [Step-by-Step Guide: Assembling Your Desktop Plaque](https://help.gossby.com/en/content/step-by-step-guide-assembling-your-desktop-plaque)
- [Is the mug microwave and dishwasher safe?](https://help.gossby.com/en/content/is-the-mug-microwave-and-dishwasher-safe)
- [How to Reshape a Bent Cap](https://help.gossby.com/en/content/how-to-reshape-a-bent-cap)
- [How to do if your keychain lacks a ring?](https://help.gossby.com/en/content/how-to-do-if-your-keychain-lacks-a-ring)

## Other articles

- [How to track my Gossby order?](https://help.gossby.com/en/content/how-to-track-my-gossby-order-SCZIr)
- [Why has my order tracking status not been updated? What should I do?](https://help.gossby.com/en/content/why-has-my-order-tracking-status-not-been-updated-what-should-i-do)
- [What does the total price include?](https://help.gossby.com/en/content/what-does-the-total-price-include)
- [Will I be charged with customs and taxes?](https://help.gossby.com/en/content/will-i-be-charged-with-customs-and-taxes)
- [How do I find more information about Gossby products?](https://help.gossby.com/en/content/how-do-i-find-more-information-about-gossby-products)
- [Can I change my shipping address or design after placing an order?](https://help.gossby.com/en/content/can-i-change-my-shipping-address-or-design-after-placing-an-order)
- [How do I cancel my order?](https://help.gossby.com/en/content/how-do-i-cancel-my-order)

## Optional

- [Gossby Help Center](https://help.gossby.com): Help center home
- [All categories](https://help.gossby.com/categories): Every category in this help center
- [Sitemap](https://help.gossby.com/sitemap.xml): XML sitemap of every public page