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How can I request a refund or replacement?

We always want you to be completely satisfied with your purchase. If you have any issues with your order, you can request a refund or replacement item. Here's what you need to know:

1. When can you request a refund/replacement?

You can request a refund or replacement item in the following scenarios:

  • The item is not as described.
  • The item is defective, such as damaged, chipped, wrong designs, wrong colors compared to the preview, low-quality, and so on.
  • You have not received your products and the expected delivery time has passed.

For more information, please check our Refund Policy 

2. How to request a refund or replacement?

If you experience any of the above scenarios, please contact us for support. We recommend you reach out to our chat team so that your request can be received and handled quickly.

Here are some important notes:

  • If your items are defective, please provide clear photos of the issues. We do not have a return policy, so your photos will be helpful for us to verify the issue in order to offer you the most reasonable solution.
  • Regarding the delivery issue, we may offer a refund instead of a replacement if there are continuing delivery issues to your location.
Refunds will be processed back to the bank account you used to place your order. Check this article to see how long you have to wait for the refund or replacement items.