Acrylic products typically have a layer of protective paper or film (cover or foil) to prevent scratches, fingerprints, dust, or any damage during transport. This protective film is generally transparent, but occasionally it can appear blue, white/cloudy, or yellow-brown. It can be challenging to recognize the film through your eyes. In order to use the item, it is necessary to remove the protective film. By doing so, one can observe a noticeable difference between the item's appearance before and after removal.

If you receive your Acrylic Plaque/ Ornament and notice that the design appears to be printed incorrectly with names or images backward, don't worry, it's not a printing error, but actually our special printing method for these acrylic products.  We use professional UV printing techniques to create long-lasting keepsakes. The artwork is printed on one side using high-quality color printing to ensure that the print will not fade or be damaged over time.

It is not possible so your package can not contain a receipt or a gift card.    If you want to order the products for your beloved ones and do not want the price to show on the package, you can rest assured.   It is unfortunate if you wish to have a few words or a specific postcard to the receivers along with the package, however, to guarantee the arrival date as promised, currently, we do not provide this additional service.

Yes, Personalized mugs at Gossby can be used in the microwave and dishwasher safe since there's a special type of coating is applied to the mug. We suggest that you should set the medium temperature mode when using the microwave and only use the dishwasher when the cup was used with types of drink containing ingredients that cause yellow stains (for the mug have white inside). Also, we'd recommend that you shouldn't use washing products that contain chlorine.

 Unfortunately, each order will be shipped for 1 shipping address only. If you want your items shipped to different addresses, please make separate orders.  We understand that many customers would like to ship one order to multiple addresses for less shipping cost so we have created some discount codes if you would like to have another order shipped to a different address. Please chat with us to get the best offer.

If you are new to Gossby, you might find the step of customizing an order a little bit confusing sometimes with many options. No worries! Just follow our instruction below: On the product page, you will see various customization options, such as the name, hair color, quote and other options depending on the product you choose. Select the options that you prefer for the characters.  Once you have completed the customization, you can preview your design by clicking "

Gossby guarantees to give proper response within 24 hours. In case you are still waiting for our response, there can be some technical delay or our team may experience unexpectedly high volume at the moment.  Even if there are some delays, we will make sure to take care 100% of your inquires after all. Below are all our support channels that you can contact:  24/7 Livechat Often an online chat with an Gossby customer service rep is an easier way to get in contact with Gossby and to resolve an issue.

If you’re getting emails you don’t want in your Gmail inbox from Gossby, you can unsubscribe from our email at any time you want. Although we really love to get in touch with you, we do respect your choice to unsubscribe from our email. In this article, you will find out: The reasons why you're getting marketing emails from us How to unsubscribe from Gossby email 1. The reasons why you're getting marketing emails Gossby is only able to send marketing emails after receiving your permission.

If one side of your ornament is covered in blue, it means there is still a blue scratch-resistant layer attached to the ornament to protect the back of the items from being scraped, scratched during delivery.  The real printing has been protected under that cover. Simply peel it off and your ornament is good to use:  Otherwise, if the ornaments got other problems such as: scratches, wrong prints, not as described .

Whether you buy a personalized item for yourself or for your close friend, family member, or colleague... from our store, you always expect to see how it looks in advance, or sometimes you need to double-check the design to make sure that it is correct with your choice.  However, you might not see any preview of the design when ordering or even in your Confirmation email. Don't worry about that.